Editorial Desk

Telecommunications Help Desk

Troubleshooting problems Moves, adds and changes to telephone equipment or service New service, voicemail, caller menus, special calling features and plans, caller ID, music on hold, international dialing Fax machines and codes, headsets [2], conference calls [3], speaker phone rental [4] Call accounting and billling Telephone bill login [5] We also manage plans, orders, service, billing and tr...

From the Director’s Desk

The Self-Organizing Desk

The self-organizing desk is a system that enhances a physical desk-top with electronic information. It can remember, organize, update, and manipulate the information contained in the documents on a desk. The system consists of a simple robot eye that can survey the desk, a module for smart extraction of information from the images taken by the robot, a module for representing this information i...

AT&t help desk

This paper introduces a new breed of natural language dialog applications which we refer to as the Help Desk. These voiceenabled applications are an evolution from Help Desk services that are currently available on the web or being supported by human agents. The goals of a voice-enabled Help Desk are to route calls to appropriate agents or departments, provide a wealth of information about vari...

Editorial

No abstract